How Alarm365 Professional Monitoring Works | 24/7 Ajax Alarm Monitoring
How Alarm365 Professional Monitoring Works
An alarm system is only one part of protecting your home or business. Professional monitoring ensures that when an alarm occurs, trained security specialists are available 24 hours a day, 365 days a year to respond according to your monitoring plan.
Alarm365 provides professional monitoring for Ajax Security Systems through certified monitoring centers, combining advanced wireless security technology with around-the-clock response.
Step 1: Your Ajax System Detects an Event
Your Ajax Security System continuously monitors your property.
If one of your devices detects an event, the system immediately generates an alarm.
Examples include:
- Door or window opening
- Motion detection
- Glass break detection
- Smoke detection
- Carbon monoxide detection
- Water leak detection
- Panic button activation
The Ajax Hub instantly processes the event.
Step 2: The Alarm Is Transmitted
The Ajax Hub securely sends the alarm signal to:
- Your Ajax mobile app
- Alarm365's professional monitoring center
Depending on your hub model, communication may use Ethernet, Wi-Fi, cellular, or multiple communication paths for added reliability.
Step 3: You Receive Instant Notifications
Within seconds, authorized users receive notifications on their smartphones.
You can immediately:
- See which sensor triggered
- Check system status
- View MotionCam alarm photos (if installed)
- View integrated security cameras
- Arm or disarm the system remotely
This allows you to quickly understand what's happening at your property.
Step 4: The Monitoring Center Responds
At the same time, trained monitoring specialists receive the alarm signal.
Following your monitoring instructions, they may:
- Review the alarm information
- Contact you or your designated contacts
- Request your verbal passcode
- Determine whether emergency assistance is needed
Every account has customized response procedures based on your preferences.
Step 5: Emergency Response
If the alarm is verified as an emergency, or if your monitoring instructions call for it, the monitoring center contacts the appropriate emergency responders.
Depending on the situation, this may include:
- Police
- Fire department
- Emergency medical services
The exact response follows your monitoring agreement and local emergency dispatch procedures.
MotionCam Makes Verification Faster
If your system includes Ajax MotionCam detectors, alarm photos are captured when motion triggers an alarm.
These images can:
- Help you understand what caused the alarm
- Distinguish between a real intrusion and an accidental alarm
- Provide additional information to the monitoring center when supported by your monitoring service
MotionCam provides valuable context while maintaining privacy because it captures images only during alarm events.
Fire and Life Safety Monitoring
Professional monitoring isn't limited to burglary alarms.
Alarm365 can also monitor compatible:
- Smoke detectors
- Heat detectors
- Carbon monoxide detectors
- Water leak detectors
- Panic alarms
Fast notification is especially important for fire and life safety events.
Protection Even When You're Away
Professional monitoring continues whether you're:
- At work
- On vacation
- Sleeping
- Traveling internationally
- Unable to answer your phone
Instead of relying solely on your availability, trained operators are ready to respond around the clock.
Cellular Backup Adds Reliability
Compatible Ajax hubs support multiple communication paths.
If your internet connection becomes unavailable, the hub can automatically switch to a cellular connection when properly configured, helping ensure alarm signals continue reaching both you and the monitoring center.
Benefits of Alarm365 Professional Monitoring
Alarm365 combines Ajax's advanced wireless security technology with professional monitoring to provide:
- 24/7 monitoring by certified monitoring centers
- Instant alarm processing
- Mobile notifications
- MotionCam alarm photo verification
- Fire and life safety monitoring
- Cellular backup support on compatible hubs
- Customized response procedures
- Professional support for residential and commercial customers
Frequently Asked Questions
Will I still receive notifications?
Yes. Professional monitoring does not replace the Ajax mobile app. You'll continue to receive instant notifications and can manage your system remotely.
Can the monitoring center call me first?
Yes. Response procedures are established when your account is configured and are followed according to your monitoring plan.
Does professional monitoring work at night?
Yes. Alarm365's monitoring service operates 24 hours a day, 365 days a year.
What happens if my internet goes down?
Compatible Ajax hubs equipped with cellular backup can automatically switch to a cellular communication path, helping maintain alarm reporting during many internet outages.
Is professional monitoring available for businesses?
Yes. Alarm365 monitors homes, offices, retail stores, warehouses, churches, schools, and many other types of commercial properties.
Always Protected, Day or Night
Security threats don't follow a schedule, and neither does Alarm365. By combining Ajax Security Systems with 24/7 professional monitoring, you'll receive instant mobile alerts while trained monitoring specialists stand ready to respond according to your customized monitoring plan.
Whether you're home, at work, or traveling, Alarm365 helps ensure your property remains protected every minute of every day.