How to Use the Ajax Mobile App | Complete User Guide

Using the Ajax Mobile App

The Ajax Security System app gives you complete control of your Ajax security system from virtually anywhere. Whether you're at home, at work, or traveling, the app allows you to arm and disarm your system, receive instant notifications, view security cameras, manage users, and monitor the status of every connected device.

Available for both iOS and Android, the Ajax app provides an intuitive interface for managing residential and commercial security systems.

This guide introduces the app's most important features and explains how to get the most from your Ajax security system.

Downloading the Ajax App

The Ajax Security System app is available for:

  • Apple iPhone and iPad
  • Android smartphones and tablets

Download the app from your device's app store and create an Ajax account using your email address.

After verifying your email, log in and add your Ajax Hub by scanning its QR code.

The Home Screen

After logging in, you'll see your security system dashboard.

From the main screen you can quickly:

  • View system status
  • Arm or disarm the system
  • Activate Night Mode
  • Check connected devices
  • View camera feeds
  • Review recent events
  • Access system settings

The dashboard provides an overview of your entire security system at a glance.

Arming and Disarming Your System

One of the most common functions of the Ajax app is controlling your security system remotely.

You can:

  • Arm the entire system
  • Disarm the entire system
  • Activate Night Mode
  • Arm or disarm individual security groups (if enabled)

Commands are transmitted securely through the Ajax Cloud and processed within seconds.

Viewing Connected Devices

Tap Devices to see every device connected to your system.

Examples include:

  • Motion detectors
  • Door and window sensors
  • Outdoor motion detectors
  • Fire detectors
  • Water leak detectors
  • Sirens
  • Keypads
  • Relays
  • Cameras
  • NVRs

Selecting a device displays additional information, including:

  • Battery status
  • Signal strength
  • Firmware version
  • Current status
  • Device settings

Viewing Security Cameras

If your system includes Ajax cameras or an Ajax NVR, you can view live video directly within the app.

Depending on your system configuration, you can:

  • View live camera feeds
  • Switch between multiple cameras
  • Review recorded footage
  • Capture snapshots
  • Monitor camera status

Video surveillance is fully integrated with the rest of the Ajax security system.

Managing Notifications

The app allows you to customize how you receive alerts.

Notification options include:

  • Push notifications
  • Phone calls
  • SMS messages (where supported)

You can receive alerts for:

  • Alarm events
  • Device tamper events
  • Fire alarms
  • Water leaks
  • Low battery warnings
  • Power failures
  • Communication failures
  • User actions
  • Automation events

Each user can customize their own notification preferences.

Managing Users

System administrators can invite additional users to the system.

Each user receives their own account and permissions.

Depending on your setup, you can:

  • Add family members
  • Add employees
  • Remove users
  • Change administrator privileges
  • Assign user permissions
  • Restrict access to specific groups

This makes the system ideal for both homes and businesses.

Using Security Groups

Larger systems may use security groups.

Groups allow different areas of the property to be armed independently.

Examples include:

  • Office
  • Warehouse
  • Garage
  • Upstairs
  • Downstairs
  • Retail Area
  • Storage Room

Users can be granted access only to the groups they need.

Using Automation Devices

If your system includes Ajax automation products, you can control them directly from the app.

Examples include:

  • Smart relays
  • Light control
  • Electric locks
  • Garage doors
  • Water shutoff valves
  • Gates

Automation can also be triggered automatically based on alarms or schedules.

Reviewing the Event Log

The Event Log records activity across your system.

Examples include:

  • System armed
  • System disarmed
  • Motion detected
  • Door opened
  • Fire alarm
  • Water leak detected
  • Camera event
  • Low battery warning
  • Device added
  • Device removed

Each event includes the time, date, and device involved.

The event history helps users understand what has occurred while they were away.

Monitoring Device Health

The Ajax app continuously monitors connected devices.

You can quickly check:

  • Battery levels
  • Signal strength
  • Communication status
  • Firmware versions
  • Tamper status
  • Power status

This proactive monitoring helps identify maintenance issues before they become problems.

Using Panic Mode

The app includes a built-in panic button.

When activated, it can:

  • Trigger the alarm
  • Notify other users
  • Alert a professional monitoring station (if connected)

The panic feature can be useful during emergencies when you don't have access to a keypad or panic button.

Updating Firmware

Ajax regularly releases firmware updates that improve performance and add new features.

When updates become available, the app will notify administrators.

Keeping your devices updated helps maintain security, compatibility, and reliability.

Common Tips for New Users

To get the most from the Ajax app:

  • Enable push notifications.
  • Keep the app updated.
  • Test your system regularly.
  • Review device battery levels periodically.
  • Use Night Mode when appropriate.
  • Verify all family members have their own user accounts.
  • Enable two-factor authentication for added account security.

Frequently Asked Questions

Can I control my Ajax system when I'm away from home?

Yes. As long as your hub is connected to the internet, you can arm, disarm, and monitor your system from virtually anywhere.

Can multiple people use the Ajax app?

Yes. Multiple users can be invited to the same security system, with different permission levels assigned by the administrator.

Can I view security cameras in the app?

Yes. Ajax cameras and compatible NVRs allow you to view live video and, when configured, recorded footage directly in the app.

Does the app notify me immediately when an alarm occurs?

Yes. Push notifications are delivered almost instantly when alarm events occur. Additional notification methods may also be configured.

Is the Ajax app free?

Yes. The Ajax Security System app is free to download and use with compatible Ajax security systems.

Final Thoughts

The Ajax mobile app is much more than a remote control for your alarm system. It serves as the central command center for your entire security ecosystem, allowing you to monitor devices, view cameras, manage users, review events, and receive real-time alerts from anywhere.

Whether you're protecting your home or managing multiple business locations, the Ajax app makes it easy to stay connected to your security system and respond quickly when it matters most.