Returns
Returns & Refunds
At Shop Ajax Security, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below.
Return Eligibility
We accept returns within 15 days of the original delivery date for products that meet all of the following conditions:
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Item is new, unused, and unopened
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Product is in resalable condition
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All original packaging, accessories, manuals, and components are included
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Product is free from damage, markings, or installation attempts
Items returned that do not meet these conditions may be refused or subject to a restocking fee.
Non-Returnable Items
The following items are not eligible for return:
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Opened or used products
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Damaged or altered items
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Special-order or custom-order products
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Clearance or final sale items
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Software licenses or digital products, if applicable
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for lost or damaged return shipments.
Return Process
To request a return authorization, please contact our customer service team before sending any items back.
Please include:
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Order number
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Product(s) being returned
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Reason for return
Once your return is approved, return instructions will be provided.
Refunds
After the returned item is received and inspected, approved refunds will be issued to the original payment method. Please allow 5–10 business days for processing depending on your financial institution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 5 business days of delivery so we can resolve the issue promptly.
Contact Information
For return requests or questions regarding this policy, please contact: